IESCO complaint helpline, email and online portal
A disputed amount, a power cut or a service failure with IESCO (Islamabad Electric Supply Company) anywhere in Islamabad, Rawalpindi, Attock or the districts around them needs the office that actually holds your account. The numbers and addresses below reach that subdivision and its helpline directly, rather than a general WAPDA switchboard that will only redirect you.
Direct channels
- Emergency (24/7): Dial 118 from any Pakistani mobile.
- Complaint helpline: 051-9252933
- Email: [email protected]
- Online complaint portal: https://iesco.com.pk/index.php/customer-services/complaint
What to have ready
Provide your 14-digit reference number (top of any previous bill), the billing month you are disputing, and a short description of the problem (high bill, wrong meter reading, no supply, or faulty meter). A photo of the meter reading and the bill helps the complaint officer verify quickly. If you do not have a paper bill, get a fresh copy from our IESCO bill check.
Escalation if IESCO does not respond
- Pakistan Citizen Portal (PMDU) — Prime Minister's Delivery Unit unified grievance portal. Register a complaint against any DISCO, WAPDA, or NEPRA; complaints are tracked with a reference ID and escalated to the relevant department.
- WAPDA Complaints — Water and Power Development Authority. Useful when your issue involves the parent organisation (dams, generation), not the local distribution company.
- NEPRA Consumer Complaints — National Electric Power Regulatory Authority. Use after your DISCO has not resolved your complaint within the prescribed period — NEPRA can order relief, refunds, or penalties.